Refund & Return Policy

Last Updated: August 3, 2025

At Naqqash Sports LLC, customer satisfaction is important to us. This Refund & Return Policy explains when and how you can return items, and under what conditions refunds or exchanges may be processed.

1. Eligibility for Returns

Returns are accepted only if the item is:

  • Defective
  • Damaged during shipping
  • Incorrect (wrong item received)

We do not accept returns for:

  • Change of mind
  • Incorrect size ordered (unless the size listed on our site was inaccurate)
  • Custom-made or personalized products (unless faulty)

2. Timeframe for Return Requests

You must notify us within 7 days of receiving your order to request a return.

Send return requests to: naqqashsportsllc@gmail.com with the subject: “Return Request – [Order Number]”.

3. Return Conditions

To qualify for a return, the item must be:

  • Unused and unworn
  • In original packaging
  • With all tags, labels, and accessories intact

We may request photo or video proof before approving the return.

4. Return Shipping Responsibility

  • If the item is defective, damaged, or incorrect — we cover return shipping.
  • If you are returning for other eligible reasons — the customer covers shipping.

5. Refund Process

Once your returned item is received and inspected, a refund will be processed within 5–10 business days via your original payment method.

You’ll receive an email confirmation once the refund is issued.

6. Non-Refundable Items

The following items cannot be returned or refunded unless damaged or defective:

  • Custom-made or made-to-order items (e.g., team uniforms, engraved products)
  • Final sale or clearance items
  • Gift cards

7. Exchanges

If you received the wrong size or product, we will exchange it at no additional cost.

Exchange requests must be made within 7 days of delivery.

8. Restocking Fees (If Applicable)

Optional: For high-volume orders or resale accounts

A 15% restocking fee may apply to returned items that are not defective or damaged.

Need Help?

For all return or exchange inquiries, email us at naqqashsportsllc@gmail.com with your order number and issue description (including photos if possible).

Our team will respond within 1–2 business days.

Thank you for shopping with Naqqash Sports LLC.